Legal
Terms of Service
These Terms govern your use of Moova, including Moova Assistant (chatbot.withmoova.com), Moova Ordering (withmoova.com and the Moova app) and related websites. Moova is operated by ORCA Hub for Development and Training of Human Resources, a limited liability company registered in Egypt (commercial register no. 6713) ("ORCA Hub", "we", "us"). By using Moova you agree to these Terms and to our Privacy Policy.
1. Accounts
You must give accurate information and keep your sign-in details secure. You are responsible for activity under your account and for the team members you invite. If you use Moova for a business, you confirm you are authorised to act for it.
2. Moova Assistant for businesses
- You may connect only Facebook Pages, Instagram accounts and WhatsApp Business numbers that you own or are authorised to manage. You can disconnect them at any time.
- You are responsible for the information you give the assistant (menus, prices, hours, policies, photos and files), and for keeping it accurate.
- The assistant uses AI and can make mistakes. You remain responsible for your communication with your customers, and for confirming orders, bookings and prices. You can review and take over any conversation.
- You must follow the Meta Platform Terms, the Meta Commercial Terms, the WhatsApp Business Messaging Policy and applicable law, including obtaining any consent your customers need to give before you message them.
- You must not use Moova to send spam or unlawful, misleading, harmful or infringing content, or to message people who have not contacted you or agreed to be contacted.
3. Moova Ordering
Orders are placed with the shop, not with ORCA Hub. Orders depend on the shop's availability and confirmation, and on the prices shown at checkout. The shop is responsible for preparing and delivering the order and for its quality.
4. Plans and fees
Paid features of Moova Assistant are provided under the plan agreed with the business. Plan details and usage are shown in the dashboard. Third-party charges, such as Meta's WhatsApp conversation fees, may apply separately.
5. Acceptable use
Do not misuse, disrupt or try to gain unauthorised access to Moova or other users' data, and do not reverse engineer or resell the service without our written permission.
6. Your content and data
You keep ownership of your content and your customers' data. You give us the rights needed to host, process and display it in order to provide the service, as described in our Privacy Policy. Moova's software, design and brand belong to ORCA Hub.
7. Third-party services
Moova works with services provided by others, such as Meta (Facebook, Instagram, WhatsApp), Telegram, Google and point-of-sale systems. Their own terms apply, and we are not responsible for their availability or changes.
8. Suspension and termination
You can stop using Moova and disconnect your accounts at any time. We may suspend or close an account that breaks these Terms, puts other users at risk, or is required to be suspended by law or by a platform such as Meta.
9. Service availability and liability
We work to keep Moova available and accurate, but the service is provided "as is" and may sometimes be interrupted. We may update, change or discontinue features. To the maximum extent permitted by law, ORCA Hub is not liable for indirect, incidental or consequential damages, or for lost profits or data, arising from use of the service.
10. Governing law
These Terms are governed by the laws of the Arab Republic of Egypt. Disputes will be handled by the competent courts in Egypt.
11. Changes
We may update these Terms. We will update the effective date, and notify businesses of significant changes. Continuing to use Moova after changes take effect means you accept them.
12. Contact
ORCA Hub for Development and Training of Human Resources
Front of Tousha Gate, Ahmed Hussiny St, Mit Khamis WA Kafr Al Mougi, El Mansoura 1, Mansoura, Dakahlia 35511, Egypt
Phone: +20 100 220 6176
Email: ab.mansour1a@gmail.com